Frequently Asked Questions
Why won't my payment go through?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment through the our website through the tracking app.
Is buying online safe?
Yes, buying online can be safe if you shop from reputable retailers that use secure payment methods and encryption technology. Always look for "https://" in the URL and use strong passwords to protect your personal information.
Do You Ship Internationally?
Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary based on your location. You can view available shipping options at checkout or contact customer service for more details.
Can I modify or cancel my order after it's placed?
Once an order is placed, you have a limited time to modify or cancel it before it is processed. Please contact our customer service team as soon as possible, and we'll do our best to accommodate your request.
Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions on a variety of products. To stay updated on our latest offers, subscribe to our newsletter or check the promotions section on our website regularly, where you can find exclusive deals and limited-time sales.
What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards, AMEX, and other secure online payment platforms. For your convenience, we also offer installment payment options through select providers.
How should I wash my clothing?
We recommend machine washing our garments in cold water on a gentle cycle to preserve their quality. Always check the care label for specific washing instructions, as some items may have unique requirements.
Can I tumble dry my clothes?
Tumble drying is generally safe for most of our clothing, but to maintain the best quality, we suggest using a low heat setting. For delicate fabrics, air drying is recommended to prevent any potential shrinkage or damage.
How do I remove stains from my garments?
For best results, treat stains promptly by blotting the area with a clean cloth and using a mild detergent or stain remover. Always test a small, inconspicuous area first to ensure the fabric’s color and texture are not affected.
What should I do if my clothing shrinks after washing?
If your clothing has shrunk, gently stretch it back to its original shape while it’s still damp. To prevent future shrinkage, always follow the care instructions provided on the label, and avoid washing in hot water.
How can I maintain the color of my clothing?
To keep your clothing vibrant, wash dark and bright colors separately from whites and light colors. Using cold water and a color-safe detergent can also help prevent fading over time.
How should I store my clothing?
Store clothing in a cool, dry place away from direct sunlight. Use padded hangers for delicate items and fold heavier garments to prevent stretching. For seasonal items, consider breathable garment bags for protection.